SHIPPING COSTS
We are pleased to offer free shipping throughout Europe for every order placed in our store. For shipments to destinations outside of Europe, costs vary depending on the courier used. Additionally, customs duties and taxes may apply, depending on the destination and courier selected. These costs are the responsibility of the customer and must be paid upon delivery or pick-up of the package. For shipments within Europe, we use DHL Express or other reliable couriers to ensure fast and secure delivery. Our shipping partner will take care of your package, ensuring it arrives promptly and in perfect condition.
SHIPPING TIMES
For shipments within Europe, delivery times with DHL Express (or other express couriers) are typically 7-14 business days from the moment the product leaves the supplier until it reaches the customer. During busy periods, such as the holiday season, deliveries may take longer (7-20 business days) due to increased demand and courier backlogs. For international shipments, delivery times depend on the courier selected. For example, with FedEx, delivery usually takes 5-7 business days. We ask for your patience, but we are confident that your package will arrive within the expected timeframe.
SHIPPING DATE
We usually take 2-4 days to process packages before shipping. You will receive the tracking number and a video (and/or photo) of the product on the social media platform through which you contacted us before shipping.
TAXES AND DUTIES
For orders within Europe, you won’t need to worry about additional taxes or duties: all shipping costs are already included in the listed price.
For international shipments, customs duties and taxes may be applied based on the destination country and local regulations. These costs are the responsibility of the customer and must be paid at the time of delivery or pick-up of the package.
Customs Seizure of Package
In case your package is seized by customs, contact us immediately, and we will promptly ship you a new order to ensure that you receive your products without any issues.
We hope this information is helpful to you, and we remain at your disposal for any other questions or needs regarding your order. Thank you for choosing us as your trusted store!
